Privacy policy
Hao Quang Medical Uniform
Hao Quang Co., Ltd. places great importance on protecting your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data, as well as the rights of data subjects under applicable data protection law.
Collection of Personal Data
We collect personal data received directly from you through various channels, including but not limited to the following:
- Membership registration, such as creating an account through our channels, including but not limited to our website, Line, and various marketplaces
- Your transactions and spending with us
- Your communications with us
- Your responses to surveys
- Telephone
- Any social media or channel that shares login information through our partners
We may also collect your personal data that we can access from other sources, such as search engines, social media, government agencies, and other third parties.
Types of Personal Data Collected
Personal information, such as first name, last name, age, date of birth, nationality, national ID number, passport, or any other information used to identify an individual, etc.
Contact information, such as shipping address, billing address, phone number, email, and social media accounts, including but not limited to Line, Facebook, Instagram, Google, and/or other contact information you provide to us, etc.
Account information, such as user account, password, transaction history, membership data, usage history, or any information contained in your account provided on our channels, etc.
Transaction and financial information, such as order details, order history, service usage, payments and transactions, shipping, refunds, returns, purchasing behavior, items in your shopping cart, items on your wish list, warranty claims, or information received when you use our products or services, survey responses, Q&A, credit card details, bank account information, etc.
Technical information, such as IP address, Cookie ID, website usage history (Activity Log), etc.
Physical data, such as your clothing size and body measurements (used to help you select the correct scrub size).
Other information, such as photographs, video, and any other information considered personal data under applicable law.
We will collect, use, or disclose the following sensitive personal data only upon obtaining your explicit consent, unless permitted by law:
- Race
- Ethnicity
- Political opinions
- Religious or philosophical beliefs
- Health data
- Disability
- Biometric data, such as facial recognition, iris scan, or fingerprint data
- Any other data classified as sensitive personal data under applicable law
Minors
If you are under 20 years of age or have a legal capacity restriction, we may collect, use, or disclose your personal data. We may need your parent or legal guardian to provide consent, or as otherwise permitted by law. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will delete such data from our servers.
How We Retain Personal Data
We retain your personal data in both document and electronic formats, on our own servers and/or those of our server service providers.
Processing of Personal Data
We collect, use, or disclose your personal data for the following purposes:
- To create and manage user accounts, including membership status and loyalty programs
- To sell, deliver, and carry out any actions related to products or services
- To improve products, services, or user experience
- For internal organizational data administration
- To communicate with you
- For marketing and promotional purposes
- For after-sales service
- To gather feedback
- To process payment for products or services
- For research, such as marketing and consumer behavior analysis, surveys, and statistical trend analysis related to our products and/or services
- To comply with our Terms and Conditions
- To develop and improve our products or services and provide you with a better experience
- To comply with applicable laws and regulations
Disclosure of Personal Data
We may disclose your personal data to others with your consent or as permitted by law, as follows:
Internal organizational management We may disclose your personal data within our organization (including any affiliated companies) to the extent necessary to improve and develop our products or services.
Service providers We may disclose certain personal data to our service providers to the extent necessary for operations such as payment processing, marketing, and product or service development. Such service providers have their own privacy policies.
Business partners We may disclose certain data to business partners for the purpose of contacting and coordinating the provision of products or services.
Business transfers We may disclose data, including your personal data, in connection with corporate restructuring, mergers, business sales, or other asset transfers, provided the receiving party handles your data consistently with this policy and applicable law.
Law enforcement Where required by law or requested by a government agency, we will disclose your personal data to the extent necessary, such as to courts, etc.
International Transfer of Personal Data
We may disclose or transfer your personal data to individuals, organizations, or servers located overseas. We will implement measures to ensure that any such transfer meets adequate personal data protection standards, or as otherwise permitted by law.
Data Retention Period
We will retain your personal data for as long as necessary while you remain a customer or maintain a relationship with us, or for as long as necessary to fulfill the purposes described in this policy. We will delete, destroy, or de-identify your data once it is no longer needed, unless a longer retention period is required by law.
Rights of the Data Subject
Subject to applicable data protection law, you have the right to:
Right to withdraw consent — Withdraw your consent to our collection, use, or disclosure of your personal data at any time.
Right to access — Request access to your personal data held by us and request a copy of such data, including how we obtained it.
Right to data portability — Request that your personal data be provided to you, or transferred to another data controller, in a structured, commonly used, and machine-readable format, where technically feasible.
Right to object — Object to our collection, use, or disclosure of your personal data, where it is carried out under our legitimate interests and does not exceed what you could reasonably expect.
Right to erasure/destruction — Request deletion or destruction of your personal data, or that it be de-identified, if you believe it was unlawfully processed, is no longer needed, or after you have withdrawn consent or objected as above.
Right to restriction of processing — Request that we temporarily suspend use of your personal data while a correction or objection request is under review.
Right to rectification — Request that your personal data be corrected to be accurate, current, and complete.
Right to lodge a complaint — File a complaint with the relevant data protection authority if you believe our handling of your personal data violates applicable law.
You may exercise the above rights by contacting us using the details in the "Contact Information" section below. We will respond within 30 days of receiving your request. If we deny your request, we will explain the reason via SMS, email, telephone, or letter.
Advertising and Marketing
We use your data to analyze and improve our products or services, and to conduct marketing through channels such as Google, Facebook, and pixel tracking codes, in order to tailor our products or services to you.
Our website may display advertisements from third parties, such as Google AdSense, to support our services. These third parties may access limited personal data only to perform this function and may not use or disclose it for other purposes.
We will not use fully automated decision-making, including profiling, in a way that significantly affects you without human oversight.
We may send you emails or newsletters about offers that may interest you. You may unsubscribe at any time via the link in our emails or by contacting us directly.
Cookies (Tracking Technology)
To improve your experience on our website, we use cookies and similar technologies to facilitate access to our products and services, deliver relevant advertising, and understand how you use our site. You may configure your browser to reject cookies before using our website.
What are cookies?
Cookies are small data files placed on your computer or device when you visit a website, and sent back to that website (or a related website) on subsequent visits.
- Session cookies — temporary cookies that expire when you close your browser.
- Persistent cookies — cookies that remain until they expire or are deleted, used to remember your settings for future visits.
- First-party cookies — set by the website you are visiting.
- Third-party cookies — set by a separate third party, such as an advertiser or analytics provider.
How we use cookies
We use cookies to: keep you securely logged in to your account; remember your settings and preferences; analyze how you use our website; improve the performance and accessibility of our services; and better understand your interests.
Types of cookies we use
Strictly necessary cookies — Required to provide our website and its core features, including identity verification and account protection. Without these, we may not be able to serve you.
Functional cookies — Remember your choices, such as login details or language settings, for a more personalized experience. These are persistent and can be deleted through your browser.
Analytical/performance cookies — Help us understand how visitors use our site, so we can improve its usability.
Advertising cookies — Used to show you relevant advertising, limit repeat ad impressions, and measure marketing performance. We may share this data with third parties, including business partners.
Your cookie choices
You can change your cookie preferences through your browser settings at any time. Disabling certain cookies may affect how parts of our website function. For general information about cookies, visit www.allaboutcookies.org.
Security of Personal Data
We maintain the security of your personal data based on the principles of confidentiality, integrity, and availability, to prevent loss, unauthorized access, use, alteration, or disclosure. We apply administrative, technical, and physical safeguards, including access controls, to protect your personal data.
Personal Data Breach Notification
In the event of a personal data breach, we will notify the relevant supervisory authority without undue delay, as required by applicable law. Where a breach poses a high risk to your rights and freedoms, we will notify you without delay via channels such as our website, SMS, email, telephone, or letter, along with information on remedial steps.
Changes to This Privacy Policy
We may update this policy from time to time. The current version will always be posted on our website.
This policy was last revised and became effective as of [date].
Privacy Policies of Other Websites
This Privacy Policy applies only to your use of our website and our products and services. If you visit another website, even via a link on our site, that website's own privacy policy will govern, and we are not responsible for it.
Contact Information
If you have questions about this Privacy Policy, or wish to exercise your rights as described above, please contact us at:
Data Controller Hao Quang Co., Ltd. (Hao Quang Medical Uniform) [Company address] Email: [privacy/contact email] Website: [yourdomain.com] Phone: [phone number]
California Consumer Privacy Policy (CCPA Notice)
Hao Quang Co., Ltd. places great importance on the privacy and security of your personal data. This section describes our practices for collecting, using, or disclosing personal data related to California residents under the California Consumer Privacy Act (CCPA) of 2018.
Your Rights Under the CCPA
Right to notice Within the past 12 months, we may have collected the following categories of personal data from California residents, depending on your interactions with us:
- Identifying information (name, gender, nationality, ID/passport number, contact information, etc.)
- Financial information (credit card details, bank account information, etc.)
- Categories of data protected under California or federal law (e.g., disability status)
- Commercial information (records of products or services purchased)
- Internet or electronic network activity (browsing history, search history)
- Geolocation data
- Audio, electronic, visual, or similar information
- Professional or employment-related information
- Education information
- Other information (profile, preferences, characteristics)
Sources of data include data you provide directly, your interactions with us, and data from business partners or service providers.
We use this data for business purposes including: creating and managing user accounts; delivering products or services; improving products, services, or user experience; internal administration; marketing and promotions; after-sales service; gathering feedback; processing payments; complying with our Terms and Conditions; and complying with applicable laws.
Right to Request Personal Data
You may request that we disclose the personal data we have collected, used, or disclosed about you in the past 12 months, including categories of data, purposes of processing, sources, and categories of third parties to whom we disclosed it.
Right to Request Deletion
You may request that we delete your personal data. Please send your request to our contact email, specifying which data you would like deleted, or request full deletion as permitted under the CCPA.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
Right to Opt Out of Sale of Personal Data
We do not sell your personal data, including that of California residents.